How to use this dashboard
Understanding the SuperStream Network Status dashboard and what the metrics mean.
What this dashboard shows
The dashboard displays the real time availability of the Superannuation Transaction Network (STN). The STN is critical infrastructure that enables the electronic transfer of superannuation data between employers and funds, and underpins the SuperStream system. The Gateway Network Governance Body Ltd (GNGB) monitors network status by periodically sending messages to each gateway and monitoring response time.
Understanding the availability percentage
The large percentage at the top of the dashboard shows the current availability of the STN. This is calculated based on the most recent Network Availability Indicator (NAI) measurement.
- 100% means all monitored gateways responded successfully within the expected timeframe
- Less than 100% indicates some gateways did not respond or responded slowly
The coloured status dot provides a quick visual indicator: green means fully operational, red indicates degraded service.
Uptime metrics
The 7-day and 30-day uptime percentages show the weighted average availability over those periods. These metrics help you understand the overall reliability of the network beyond the current moment.
Using the date selector
Use the dropdown to view historical availability data from previous days. The chart will update to show the 30-minute intervals for the selected day.
Each bar in the chart represents a 30-minute period. A fully green bar indicates 100% availability for that period, while bars with red portions show degraded availability.
Days are shown using Sydney time. On daylight saving changeover days, the chart shows the real number of monitored periods for that Sydney day.
About GNGB
The Gateway Network Governance Body (GNGB) is an industry body that supports the superannuation system through good governance of the SuperStream gateway network. GNGB establishes and maintains standards for gateway operators and monitors network health.
For more information, visit the GNGB website.
For questions or support, please contact us at: gomadmin@gngb.com.au
Supporting the superannuation system through good governance